Policies
Rental Policy
Rental Period. The rental period will be for duration of event. The rentals must be returned to the Vendor no later than event date or otherwise specified in contract.
For fraud prevention and identity verification, the Client may be asked to provide a valid government-issued photo ID matching the name on the rental agreement. The Vendor may request a photo or copy of the ID prior to release of rental items. Any delay in returning the rental(s) beyond this date may incur additional charges of $50.00 per day. If any rentals are not returned within 1-week, Vendor has the right to charge for replacement value for each missing rental item.
Client Responsibility. Client is fully responsible for all rented items from the time of delivery or pickup until the items are returned to Faye Events and Decor and collected by our team. This includes any items left unattended at the event location.
Loss of Product. In the event that any or all product(s) are lost, such as damage to or loss of a component of the product necessary for final delivery, Vendor shall refund Client a pro-rated portion of the Total Cost based on the amount of Services that were completed/provided against the amount of Services that were agreed to be completed/provided.
Indemnification. Client agrees to indemnify, defend and hold harmless Vendor and its affiliates, employees, agents and independent contractors for any injury, property damage, liability, claim or other cause of action arising out of or related to Services and/or product(s) Vendor provides to Client.
Condition of Decor. The Client agrees to use the rentals with care and to return it in the same condition as it was received, normal wear and tear excepted. The Client shall be responsible for any loss or damage to the rental item(s) during the rental period. The use of nails, glue, tape, paint, sand paper, scouring sponge, marker, screws, pencil, crayon, chalk, and any other items that will cause temporary or permanent damage to the surface of the rented item is strictly prohibited and penalty fees WILL APPLY. This prohibition is intended to prevent damage to the Property and ensure that the rented items are returned in their original condition.
The Client may use only approved methods for decorating or affixing items, such as removable hooks or adhesive products specifically designed to be non-damaging. All such methods must be approved in advance by the Vendor.
Damage or Loss. The client agrees to be financially responsible for any lost, stolen, or damaged rental items, regardless of cause or circumstance. If any item is returned damaged (beyond normal wear and tear), or is not returned at all, the client will be charged full replacement cost of the item(s) as determined by Faye Events and Decor.
Inspection & Notification. An inspection will be conducted by Faye Events and Decor upon return or pickup of the items. Any issues will be documented and shared with the client within 48 hours.
Payment for Damages or Lost Rentals. Charges for any lost of damaged items will be invoiced separately and are due within 30 days of invoice date.
Cancellation, Rescheduling of Services or No-Show Policy
If Client desires to cancel Services, reschedule services, or if it becomes impossible for Vendor to render services due to the fault of the Client or parties related to Client, such as failure of the event to occur or failure of one or more essential parties to the event to show up in a timely manner, Client shall provide written notice to Vendor as soon as possible or at least 7 days prior to event via e-mail, or text to Vendor's Cell.
If event has to be rescheduled, all services will cease at time of notification of postponement. Client must reschedule a new event date within 365 days (1-year) of original event date. Payments already made to original event date will be applied to new event date and final payment schedule will be determined and readjusted post new event date notification.
If client fails to provide new event date, postponement will be considered a cancellation. Vendor has no obligation to attempt to re-book further Services to fill void created by Client's cancellation, no-show or if it becomes impossible for Vendor to provide the services due to the fault of Client (or parties related to Client), and Vendor will not be obligated to refund any monies Client has previously paid towards the Total Cost. Client is not relieved of any payment obligations for cancelled Services, rescheduled Services, failing to show up for the event, or should it becomes impossible for Vendor to provide the services due to the fault of Client (or parties related to Client) unless the Parties otherwise agree in writing.
Payment Policy
Client shall pay the Total Cost to Vendor as follows:
The first payment is a 50% non-refundable retainer. At a minimum, Client agrees that the retainer fee fairly compensates Vendor for committing to provide the Services and ensure event date and time is reserved. The second and final payment will be due 7 days prior to event date.
There will be a courtesy 24-hour hold on your party date and time after signed contract is received. If retainer payment is not received within those 24-hours, this contract will be null and void making the event date and time available for others to reserve.
Any event or add-on booked within 7-day timeframe will result in full amount being due and will be considered non-refundable. All payments can be made via zelle or by credit card. Client agrees any payments made via credit card will have a surcharge of three percent (3%) added to the invoice.
Please note that failure to send payment can result in delay in preparation progress for event or cancellation of services.
Non-Refundable Payments. All payments made under this Agreement are final and non-refundable. The Client agrees that once payment is made, it is non-refundable under any circumstances, including but not limited to dissatisfaction with the services or products, changes in the Client's circumstances, or other reasons. By signing this Agreement, the Client acknowledges and agrees to the non-refundable nature of the payments and waives any right to request a refund except as expressly stated in this clause. Vendor reserves the right to suspend all services, including but not limited to delivery and installation of services listed above, if full payment has not been received by the required due date. If payment remains outstanding, Vendor further reserves the right to cancel this agreement without liability. In such case, all payments made prior to cancellation shall be non-refundable and non-transferrable, and Client remains responsible for any costs already incurred by Vendor. Vendor shall not be held responsible for any damages, loss, or consequences resulting in suspension or cancellation of services due to non-payment.